The Group Executive Director, Commercial Operations of Dangote Industries Limited, Fatima Dangote, has commended the Lagos State Government on the successful hosting of the 2024 World Consumer Rights Day.

Fatima noted that consumers have the right to accurate, transparent, and easily understandable information about products and services.

She said this at the event organised by the Lagos State Consumer Protection Agency (LASCOPA) and held in Lagos on Friday, March 15, 2024.

She said: “In these days of artificial intelligence, where consumers are buffeted with information on many products and services which may turn out to be false or less than what is promised, they have the right to know all the key information on the product and services.

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“We need businesses to adopt ethical business practices that prioritise the well-being of consumers and the planet. We need educational initiatives that empower consumers with the knowledge and skills to navigate the complexities of the modern marketplace.”

Fatima, however, called for robust regulatory frameworks that safeguard consumer rights across borders as well as collective action from stakeholders to address the emerging challenges in the sector.

For Dangote Industries Limited, she maintained that the company prioritises the rights of its consumers in all its processes by adhering to the prescribed standards in ensuring that its products are safe for use and consumption.

She further called on manufacturers to adhere to the fundamental principles of consumer rights, which she listed to include the right to safety and information, right to choose, right to redress, and the right to a healthy environment.

While warning that consumers who are adversely affected by harmful products will spend huge amounts of money and time on treatment, which affects productivity, Fatima noted that Dangote product packages are labeled with accurate information that makes it easy for customers to make decisions.

The Star