Guaranty Trust Bank (GTBank) has apologised to its customers over the network failure that paralysed operations on its online channels on Sunday, Easter Day.
GTBank apologised to its customers over the disruption of operations on its online channels, saying it remains committed to ensuring unhindered services to customers.
The bank said this via a letter of apology to customers issued on Monday, April 10.
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It stated: “We would like to sincerely apologize to you for every inconvenience you experienced earlier today, as a result of the unavailability of our online banking channels.
“We understand that you rely on the availability of our services to carry out important financial transactions, and we remain committed to providing uninterrupted services to you, our esteemed customer, at all times.
“Kindly accept our apologies for every inconvenience. We will continue to strive to ensure optimal uptime of all our services.
“We thank you very much for your understanding, for bearing with us during the disruption, and thank you for choosing to bank with us.”
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