Guaranty Trust Bank Plc (GTBank) has confirmed an attempt to compromise its website domain.
GTBank stated that the hacking attempt occurred on Wednesday, August 14, 20024, a day after the bank renewed its domain name, causing a temporary disruption to the website, which left customers unable to access online services.
The bank’s management disclosed this in a statement on Thursday, August 15.
It allayed concerns about customers’ data being compromised, noting that the bank did not store customer information on its website.
The bank said: “Our attention has been drawn to reports in the media alleging that hackers have seized the bank’s website, cloned it, and intercepted customers’ data.
“This led to widespread concern and media reports suggesting that the bank’s website had been cloned, potentially putting customer data at risk. The incident was unsuccessful and our website was not cloned.
“While there was an isolated incident of an attempt to compromise our website domain, we would like to assure all our customers and stakeholders that the bank’s website has not been cloned and that we do not store customer information on our website.
“As such, there has been no instance of compromise of customer data.”
GTBank further stated that its information security experts have since been working round the clock to restore the domain settings shortly.
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The bank reassured of its commitment to safeguarding customer data, urging customers to remain calm and confident in the bank’s robust security measures.
“We urge all our customers to please disregard the claims in these media reports and assure you of our unwavering commitment to safeguarding customer data.”
Meanwhile, some GTBank customers said they have been doing their online transactions without hitches.
The customers, in Abuja on Thursday, were reacting to reports that the bank’s customers were experiencing difficulties in doing online transactions.
A customer of the bank, Solomon Ukah, said he had done three different online transactions without hitches.
Ukah said though a friend told him of the development, he did not believe as his online transactions were successful.
He said: “I heard about it but today, I have done three different transactions and all of them were successful.
“I even contacted people that I sent the monies to and they confirmed receipt of the monies.”
Another customer, Blessing Alinta, said she recharged her phone and cable television through GTBank.
“I am not aware of it but what I know is that I loaded my phone through my bank account and there was no delay,” Alinta said.
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