News

NCC launches consumer TELCARE centre at Abuja airport

The Nigerian Communications Commission (NCC) has unveiled a Telecom Consumer Assistance, Resolution and Enquires (TELCARE) Centre at the Terminal C of the Nnamdi Azikwe International Airport, Abuja.

The centre was unveiled as part of events to mark the 2023 International Consumers Rights Day which was celebrated by the NCC in Abuja last Wednesday.

The Chairman, Board of Commissioners of NCC, Prof. Adeolu Akande, who unveiled the initiative, said the launch of the TELCARE was the beginning of the helpdesk project expected to adorn some airports and other similar public locations across the country.

He said it was one of NCC’s strategies for expanding the channels of engagement with telecom consumers.

Akande said the project is a deliberate effort by the NCC to amplify its commitment to promoting the interest of consumers using various engagement strategies and initiatives to protect, inform, and educate telecom consumers.

READ ALSO: NCC engages telecoms stakeholders on curbing data depletion

While expressing gratitude to the management of the Federal Airport Authority Nigeria (FAAN) for its support in ensuring the successful establishment of a TELCARE Desk at the airport, Akande reiterated that the platform would serve as an additional channel for consumers to make enquiries on consumer issues, allowing the NCC to provide advocacy on consumer concerns as well as create awareness regarding Commission’s activities.

On his part, the Regional General Manager, FAAN, Kabir Mohammed, said the management of FAAN was delighted to partner with the NCC on the initiative, noting that the passengers and airport users will have the opportunity to resolve issues bothering them while in transit.

Mohammed stated that the first-hand interface with consumers would not only expedite the feedback mechanism in addressing telecom consumer issues but also curb unfair practices within the system and further bridge any communication gap between the consumers and its regulators.

Also speaking at the event, the NCC’s Head, Consumer Affairs Bureau, Ayanbanji Ojo, expressed optimism about the expected success of the initiative.

Ojo noted that many consumers transiting at the airport were already taking advantage of the Desk before the launch of the TELCARE Desk to make enquiries or lodge complaints.

“This is a pilot project, and the Commission will ensure that the TELCARE Desk is established in more strategic locations around the nation.

“We believe that through adequate education, information sharing, and the provision of layers of channels for complaints and redress, we can safeguard the interest of telecom consumers and innovatively promote the prospect of more excellent consumer experience,” Ojo said.

The Star

Segun Ojo

Recent Posts

Residents kill 2 artisans mistaken for armed robbers

Some residents have allegedly killed two artisans mistaken for armed robbers in the Amagba area…

6 hours ago

7 bag first class as navy varsity graduates 100 students

The Nigerian Navy’s Admiralty University of Nigeria (ADUN) has graduated 100 students with seven bagging…

6 hours ago

Tinubu: I won’t rest until Nigerians feel economic impacts in their pockets

President Bola Tinubu has assured Nigerians of better economic output, following the newly released third…

7 hours ago

Banks, others raise N2.7trn via rights, public issuance

The Securities and Exchange Commission (SEC) says more than N2.7 trillion has been raised in…

8 hours ago

Champions League: Real Madrid’s Vinicius out of Liverpool clash

Real Madrid forward Vinicius Junior has suffered a hamstring injury, ruling him out of Wednesday’s…

9 hours ago

FG asks universities to establish sexual assault referral centres

The Federal Government has called on Nigerian universities to set up Sexual Assault Referral Centres…

9 hours ago

This website uses cookies.